Monday, June 20, 2011

Monday Manners: Rule #26 | Wrong Check Etiquette

Rule #26: What to do when you give someone the wrong check.

Scenario #1: Without knowing it, you set down a bill for two beers instead of the bill for two pricey cognacs. As you drop the check for the people drinking the beers, you notice your mistake. Luckily, the cognac drinkers haven't even peeked at their check. You politely say that you've made a little mistake and will fix the error quickly. No one needs to know what happened or why.

Scenario #2: You drop the bill for the cognac drinkers and instead of paying for two expensive V.S.O.P.s the customers pays for two inexpensive beers. Did they realize what they were paying for? Maybe, maybe not. Unfortunately, once the bill has been paid, it's over. You cannot go back and ask them to cough up the difference. Depending on your bar's policy, you will either have to promo the mistake or pay for it out of your own pocket.

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