Monday, September 19, 2011

Monday Manners Rule #7: Give Special Thanks for Special Tips

Most of your customers are probably tipping you a lovely 15-20%. You always say thank you and acknowledge their gesture. Then there's that 30, 40, or 50% tip that comes unexpectedly and without apparent reason (other than your stellar service).

When this happens, it's appropriate to acknowledge the tip. Not with a big song and dance but something like...

"I just want to thank you for your generosity" or "I've just settled your bill and you were very kind. Thank you."

Don't linger or think that the customer wants to be your best friend. Smile, keep working, and hope that he or she comes back again.

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