Monday, January 31, 2011

Monday Manners: Rule #74

Rule #74: Don't Nickel & Dime People

If a customer enjoys a steak dinner, or a lobster dinner, or a plate of pasta for that matter, has a few drinks, closes his tab and tips you, THEN decides he wants a cup of coffee or tea, don't charge for it. Seriously. Because to bring another check for a buck or two is simply insulting. If you're really hung up on accounting for that tea bag or cappuccino, pay for it out of your own pocket and tell the customer, "This one's on me."

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