Monday, May 16, 2011

Monday Manners: Rule #38 | Don't Force an Issue

Rule #38: Don't Force an Issue

When the bar or the kitchen makes a customer's drink or meal wrong, and the customer not only refuses to consume it but decides against any sort of replacement, don't force the issue. Offer a replacement or an entirely new selection once or twice, but never three times. Chance are that the person is already upset about the mistake in the first place, and bringing it up again over and over will only make the matters worse. Besides, maybe she'll just end up drinking her dinner.

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