Monday, May 9, 2011
Monday Manners: Rule #61 | Automatic Gratuity
In a lot a restaurants, a sentence in small italics at the bottom of the page lets customers know that for parties of 6 or more, a gratuity of 18% will automatically be added to the check. For the most part, people are comfortable with this as long as the service is good.
However, when presenting the check, it is still your responsibility to let the party know that gratuity has been added. If you forget to tell the party, and they double tip, you need to let them know, before they leave the establishment, that a gratuity had already been added. If the double tip was intentional, it's your lucky day. If it wasn't, better to deal with getting it corrected now then in a few days when your manager may think you're someone who can't be trusted.